Requisition Number – 18-004 Post Date – 4/10/2018 Title – Information Technology Support Location – Manassas, VA RDA is seeking an entry level IT Support Technician for our Manassas, VA office.  The IT Support Technician will support end-users and systems including provisioning of hardware, software and user accounts. PRIMARY RESPONSIBILITIES include (but not limited to);
  • Install and configure computer hardware/software for IT Network systems
  • Troubleshoot, repair and maintenance of IT Network systems
  • Monitor performance of IT Networks
  • Provide technical support to end-users
  • Use of IT Trouble Ticketing System
  • Resolve computer network and software problems
  • Troubleshoot issues with applications or systems
  • Perform routine maintenance to include required hardware upgrades and/or repairs
  • Diagnose, troubleshoot and resolve hardware/software or other network and system problems.
  • Analyze equipment performance to determine the need for repair or replacement
  Position Requirements
  • High School Diploma
  • Basic understanding of Microsoft Windows 10 and Office 365
  • Self-motivated
  • Ability to work independently
  • Ability to multi-task
  • A talent for problem-solving and troubleshooting a variety of IT issues
  • Strong oral and written communication skills
  • Valid driver’s license (with clean driving record)