Requisition Number – 18-004
Post Date – 4/10/2018
Title – Information Technology Support
Location – Manassas, VA
RDA is seeking an entry level IT Support Technician for our Manassas, VA office. The IT Support Technician will support end-users and systems including provisioning of hardware, software and user accounts.
PRIMARY RESPONSIBILITIES include (but not limited to);
- Install and configure computer hardware/software for IT Network systems
- Troubleshoot, repair and maintenance of IT Network systems
- Monitor performance of IT Networks
- Provide technical support to end-users
- Use of IT Trouble Ticketing System
- Resolve computer network and software problems
- Troubleshoot issues with applications or systems
- Perform routine maintenance to include required hardware upgrades and/or repairs
- Diagnose, troubleshoot and resolve hardware/software or other network and system problems.
- Analyze equipment performance to determine the need for repair or replacement
- High School Diploma
- Basic understanding of Microsoft Windows 10 and Office 365
- Self-motivated
- Ability to work independently
- Ability to multi-task
- A talent for problem-solving and troubleshooting a variety of IT issues
- Strong oral and written communication skills
- Valid driver’s license (with clean driving record)