Requisition Number – 18-004 Post Date – 4/10/2018 Title – Information Technology Support Location – Manassas, VA RDA is seeking an entry level IT Support Technician for our Manassas, VA office.  The IT Support Technician will support end-users and systems including provisioning of hardware, software and user accounts. PRIMARY RESPONSIBILITIES include (but not limited to);

• Install and configure computer hardware/software for IT Network systems
• Troubleshoot, repair and maintenance of IT Network systems
• Monitor performance of IT Networks
• Provide technical support to end-users
• Use of IT Trouble Ticketing System
• Resolve computer network and software problems
• Troubleshoot issues with applications or systems
• Perform routine maintenance to include required hardware upgrades and/or repairs
• Diagnose, troubleshoot and resolve hardware/software or other network and system problems.
• Analyze equipment performance to determine the need for repair or replacement

  Position Requirements

• High School Diploma
• Basic understanding of Microsoft Windows 10 and Office 365
• Self-motivated
• Ability to work independently
• Ability to multi-task
• A talent for problem-solving and troubleshooting a variety of IT issues
• Strong oral and written communication skills
• Valid driver’s license (with clean driving record)